General Provisions
These Terms and Conditions govern access to and use of Citywinnerz Casino services. By registering an account or using any platform features, players acknowledge reading, understanding, and agreeing to these terms in their entirety.
Citywinnerz reserves the right to modify these terms at any time. Players bear responsibility for reviewing terms periodically. Continued platform use following modifications constitutes acceptance of updated terms.
Eligibility Requirements
Access to Citywinnerz Casino requires meeting specific eligibility criteria:
- Players must be at least 19 years of age (or the legal gambling age in their jurisdiction)
- Registration is limited to one account per person, household, and IP address
- Players must reside in jurisdictions where online gambling is legal
- Employees of Citywinnerz and affiliated companies are prohibited from holding player accounts
Identity Verification
All players must complete identity verification before their first withdrawal. Required documentation includes:
| Document | Purpose | Validity |
|---|---|---|
| Government Photo ID | Age and identity confirmation | Current, unexpired |
| Proof of Address | Residency verification | Issued within 3 months |
| Payment Method | Ownership confirmation | Matching account name |
Failure to complete verification within 30 days of first withdrawal request may result in account restrictions.
Account Responsibilities
Players maintain sole responsibility for account security. This includes:
- Protecting login credentials from unauthorized access
- Using strong, unique passwords
- Logging out after sessions on shared devices
- Reporting suspected unauthorized access immediately
Citywinnerz bears no liability for losses resulting from compromised credentials due to player negligence.
Account Restrictions
The operator reserves authority to:
- Suspend accounts pending investigation
- Close accounts violating these terms
- Void bets placed in violation of rules
- Withhold funds linked to fraudulent activity
- Limit betting amounts at sole discretion
Deposits and Withdrawals
Deposit Terms
- Minimum deposit amount: $20 CAD
- Maximum deposit limits vary by payment method
- Deposits must originate from accounts in the player’s name
- Third-party deposits are prohibited
Withdrawal Terms
- Minimum withdrawal: $50 CAD
- Maximum withdrawal: Varies by VIP tier and payment method
- Standard processing time: 24 to 72 hours
- Withdrawals return to the original deposit method where possible
Large withdrawal requests may be paid in installments at operator discretion.
Bonus Terms
General Bonus Conditions
All promotional offers carry specific terms including:
- Wagering requirements must be completed before withdrawal
- Maximum bet limits apply during active bonus play
- Time limits for completing wagering requirements
- Game contribution percentages toward wagering
Bonus Abuse
The following activities constitute bonus abuse and result in account closure and fund forfeiture:
- Opening multiple accounts for bonus claims
- Colluding with other players
- Using automated betting systems
- Exploiting technical errors or loopholes
- Irregular betting patterns designed to minimize risk
Responsible Gambling
Citywinnerz promotes responsible gambling and provides tools including:
- Deposit limits (daily, weekly, monthly)
- Loss limits
- Session time limits
- Cooling-off periods
- Self-exclusion options
Players experiencing gambling difficulties should contact the Canadian Problem Gambling Helpline at 1-866-531-2600.
Self-Exclusion
Players may request self-exclusion for periods of 6 months, 1 year, or permanently. During exclusion:
- Account access is blocked
- Marketing communications cease
- Exclusion cannot be reversed until the period expires
Intellectual Property
All content on Citywinnerz platforms, including graphics, text, software, and trademarks, remains the exclusive property of Citywinnerz or its licensors. Unauthorized reproduction, distribution, or modification is prohibited.
Limitation of Liability
Citywinnerz provides services on an “as is” basis. The operator disclaims liability for:
- Technical malfunctions or service interruptions
- Losses resulting from unauthorized account access
- Third-party content or linked services
- Force majeure events beyond reasonable control
Maximum liability is limited to the balance in the player’s account at the time of any claim.
Governing Law
These terms are governed by the laws of the licensing jurisdiction. Disputes shall be resolved through binding arbitration. Players waive rights to participate in class action proceedings.
Contact Information
Questions regarding these terms should be directed to customer support through the live chat feature or email. Response times are within 24 hours for all inquiries.