The loyalty programme at Citywinnerz Casino rewards consistent players with escalating benefits that improve the overall gaming experience. From faster cashouts to exclusive bonuses, VIP members enjoy perks unavailable to standard accounts.
How the VIP Programme Works
Every real-money wager at Citywinnerz generates loyalty points. As points accumulate, players advance through VIP tiers, unlocking progressively better rewards. The system operates automatically, requiring no manual opt-in or applications.
Point Accumulation
Different game types earn points at varying rates:
| Game Type | Points per $100 Wagered |
|---|---|
| Slots | 10 points |
| Live Casino | 8 points |
| Table Games | 5 points |
| Video Poker | 5 points |
Points never expire for active accounts. Players maintaining at least one login per month retain their accumulated balance and current tier status.
VIP Tier Structure
Five distinct levels comprise the loyalty programme, each offering enhanced benefits over the previous tier.
Bronze Level
Entry-level status granted after first deposit. Benefits include:
- Access to weekly reload bonuses
- Standard withdrawal processing
- Birthday bonus credits
- Monthly newsletter with exclusive offers
Silver Level
Achieved at 5,000 lifetime points. Additional perks:
- 10% increased cashback rates
- Priority email support
- Monthly free spin packages
- Early access to new game releases
Gold Level
Unlocked at 25,000 lifetime points. Gold members receive:
- 15% cashback on net losses
- 24-hour priority withdrawal processing
- Dedicated support line
- Quarterly bonus surprises
Platinum Level
Reached at 100,000 lifetime points. Premium benefits include:
- 20% cashback rates
- Same-day withdrawal processing
- Personal account manager
- Exclusive tournament invitations
- Higher betting limits
Diamond Level
The top tier at 500,000 lifetime points. Diamond members enjoy:
- 25% cashback with no cap
- Instant withdrawal processing
- Dedicated VIP host available 24/7
- Custom bonus structures
- Luxury gift packages
- Invitation to exclusive events
Point Redemption
Accumulated points convert to bonus credits at competitive rates. Redemption options vary by tier level:
| Tier | Points Required | Bonus Value |
|---|---|---|
| Bronze | 1,000 | $5 |
| Silver | 1,000 | $6 |
| Gold | 1,000 | $7 |
| Platinum | 1,000 | $8 |
| Diamond | 1,000 | $10 |
Redeemed bonus credits carry reduced wagering requirements of just 20x, significantly lower than standard promotional offers.
Exclusive VIP Promotions
High-tier members receive promotional offers unavailable through regular channels. These customized bonuses reflect individual playing preferences and history.
Common VIP exclusives include:
- Tailored Reload Matches: Higher percentages and caps
- Loss Insurance: Weekly rebates on unlucky sessions
- Free Play Bonuses: No-deposit credits for trying new games
- Event Tickets: Live sports, concerts, and casino trips
Personal Account Management
Platinum and Diamond members work directly with assigned account managers who handle all requests. These dedicated contacts provide:
- Custom bonus negotiations
- Expedited verification processes
- Payment assistance
- Problem resolution
- Special request handling
Maintaining VIP Status
Tier status reviews occur quarterly. Players must maintain minimum activity levels to retain their current tier:
- Silver: 1,000 points per quarter
- Gold: 5,000 points per quarter
- Platinum: 20,000 points per quarter
- Diamond: 50,000 points per quarter
Falling below thresholds results in demotion by one tier rather than complete reset, allowing players to rebuild quickly.
Responsible VIP Play
Higher status does not require reckless wagering. Citywinnerz encourages sustainable playing patterns and provides all VIP members with enhanced responsible gambling tools, including custom deposit limits and cooling-off periods.